RELEASED 2026.02REASSESSED 2026.08.08

Eufy

Eufy C28 Omni

Name: Eufy C28 Omni
Brand: Eufy

HydroJet roller and a fully automated 5-in-1 Omni Station dock at a price point well below flagship competitors. Obstacle avoidance trails premium-tier peers, but the mop and maintenance automation are substantive.

Autonomy Ladder

Why Level III.

One five-rung scale, every category, from acting only on command to working unsupervised anywhere.

VGeneralized AutonomyAny task, any setting. No consumer robot has reached it.
IVEnvironmental AutonomyCopes with everyday clutter and frees itself, shown by independent testing.
To reach Level IVIndependent testing shows it avoids ordinary obstacles before contact, copes without the space being cleared, and frees itself when stuck.
IIIConditional AutonomyThis robot

Eufy C28 Omni finishes whole jobs in a space it already knows, and still needs a person at the edges.

Navigation and control

Spinning LiDAR (LDS) + iPath 2.0 + line laser obstacle avoidance
Why this level
- Spinning LiDAR with iPath 2.0 enables persistent room mapping, no-go zones, and multi-floor layout management, placing the C28 at Level III (Conditional Autonomy).
- Third-party testing reported 15 of 24 obstacles avoided, confirming autonomous navigation within a mapped home environment with known capability limits on novel obstacles.
- No teleop dependency documented.
Autonomy dimension 74 / 100 · 10 sources reviewed
IIAssisted AutonomyRuns preset routines; stalls at anything new.
IManual AutomationOne action on command; no independent operation.

How we assign a level →

Behind the classification

Sources we reviewed.

Provisional10 sources reviewed

Enough has been reviewed to classify, but gaps remain across source types.

Sources reviewed

Manufacturer documentation3 sourcesReviewed

Eufy US product page with full spec sheet and dock function details

Press & video reviews1 sourceReviewed

Independent press reviews covering mopping benchmarks, obstacle avoidance, and carpet performance

Eufy's new robot vacuum is a massive upgrade over its predecessor — at half the price | Tom's Guidetomsguide.com

Owner reports1 sourceOngoing

Owner-reported experience threads reviewed on an ongoing basis.

r/eufy on Reddit: Eufy c28reddit.com

Specification sources3 sourcesReviewed

Pages the published specifications were read from.

Monitoring record3 sourcesReviewed

Sources behind the tracker entries following this robot.

Also monitored, nothing listed yet

Longitudinal signalPending

Long-term reliability and owner-report tracking; ledger pending shipping history accumulation

Firmware release notesOngoing

Eufy publishes firmware releases and software notes through its support portal; reviewed on an ongoing basis.

How we evaluate evidence →

Human Readiness

Ready Now.

One question: what does buying this robot today walk you into? The state is computed from the record, and recomputed daily.

Ready NowThis robot

Eufy C28 Omni is on sale, assessed, and nothing on its record argues for waiting.
How this was derived
- Shipping past the first-90-day ownership window with a published assessment, no documented issues on record, and no announced successor.
Notes on the record
- Independent coverage places the US launch at the end of February 2026, matching the record, with a separate Japan launch confirmed for February 18.
- That puts ownership at close to, but still under, six months, with no independent long-term reliability data yet to draw on.
On the record
- Shipping since February 2026 · 6 months on the market
- Retail listings on file: Amazon
- No successor announced
- 10 sources reviewed
What would move it
A documented problem, an announced successor, or a withdrawn listing moves it out; the rating recomputes daily.
New to MarketOn sale under 90 days; the ownership record is still forming.
WaitA successor is announced and has not shipped; re-read the decision when it arrives.
Known IssuesDocumented problems stand on the record; read the case before buying.

How we assess readiness →

Robovations Score

How this number was reached

70of 100

StrongAt or above 67% of the 436 robots we scoreand 59% of the 217 scored robot vacuums

DeficientLimitedCapableStrongExemplary

What moved itpoints gained or lost against a typical robot

Carried by

Task completion87+2.4
Routine maintenance79+1.4
Edge-case recovery65+1.3

Held back by

Consumables51−1.4
Support longevity52−1.0

Capability40% of the score77What it does without you.

Task completion16% of the score87

Evidence

The 5-in-1 station auto-empties into a 3 L bag, washes the HydroJet roller, hot-air dries it at 50 C, collects wastewater, dispenses detergent and refills the robot mid-run so a depleted mop cycle resumes on its own. Pre-contact perception exists, but iPath 2.0 avoided only 15 of 24 obstacles in Vacuum Wars testing and Notebookcheck documented failure to climb 25 to 26 mm rug pile, so a human closes the loop more than occasionally.

Coverage and navigation10% of the score76

Evidence

Trusted Reviews reports a retained, editable map ("mapping is fast, with the Eufy Omni C28 building a map as it goes around," with room split/merge, no-go areas and furniture added by hand, room auto-labeling landing "with varying success"), and Mumsnet found the run itself systematic: "It moves methodically rather than bouncing around, which means coverage feels thorough and predictable." Basic Tutorials notes the remaining weak spot, that the roller mop works "a little more consistently on edges and directly along skirting boards" on rival pad systems.

Edge-case recovery10% of the score65

Evidence

Mumsnet's test period gives a real field record rather than a claim: "it still manages to avoid most everyday obstacles and rarely gets stuck." Rescues are not eliminated, though, since the same tester advises "a quick pre-clean tidy before each run" because "cables, socks and stray toys can still trip it up."

Operating envelope4% of the score70

Evidence

Holds on sealed hard floor and low to medium pile, with 89 percent carpet debris removal in third-party testing and a 10.8 mm mop lift. Documented degradations are plural: failure to climb 25 to 26 mm pile, high-pile coverage not confirmed anywhere, and a 4.35 inch body height that excludes furniture gaps thinner flagships reach.

Dependability40% of the score64Whether it keeps doing it.

Field failure rate16% of the score70

Evidence

About five months in market since late February 2026, and product_status is provisional. The HydroJet roller and the wastewater-collection station are new hardware rather than carried over, so the X10 Pro's record does not govern. Three independent launch reviews and a Reddit owner thread are on file and none documents a hardware failure, so this sits at the 70 state.

Software stability14% of the score65

Evidence

eufy ships firmware through its support portal and no regression pattern is reported on the C28, but there is no independent record of update behavior and only five months of history to read. Asserting neither stability nor instability is the honest position at this age.

Support longevity10% of the score52

Evidence

eufy commits to a one-year limited hardware warranty across the line and sells consumables through its accessory store, and the C28 is current and actively stocked on eufy.com and Amazon. Against that commitment, eufy has discontinued a LiDAR line mid-life before with no restock and no stated parts or firmware horizon, and the record notes replacement costs for the HEPA filter and dust bags are not documented at time of evaluation.

Ownership burden20% of the score68What it asks of you.

Routine maintenance12% of the score79

Evidence

The station covers all five wet and dry chores, so there is no after-run pad handling. What remains is weekly confirmation of the clean water tank level and roller inspection for debris bridging in heavy pet-hair homes, monthly LiDAR window and brush-end cleaning, and a dock water-line flush every three to six months. Tank filling and emptying stay manual.

Consumables8% of the score51

Evidence

3 L dust bags rated at up to 75 days, an annual HEPA filter, roller and mop pads, brushes and a refillable automatic detergent cartridge that is a vendor-supplied recurring item. The record states the HEPA replacement cost and the bag pack cost were not documented at evaluation, so the running figure on a machine that street-prices near 530 dollars is partly unpriced.

middle half of the databaseits medianthis robot

Reported, not scoredneither measures how well the robot works

Five-year cost$1,180

About 530 dollars at the usual street price against a 799.99 dollar MSRP, plus roughly 130 dollars a year in bags, filters, pads and detergent. Lower-middle for robot vacuums on purchase, ordinary on running cost. Several replacement prices are undocumented, so the annual figure is an estimate. No subscription is required.

Data postureCloud-linked

Account required. Maps and telemetry leave the home; core function survives an outage.

What leaves the homeNot documented

Read the full methodology →

FIT CHECK

Will the Eufy C28 Omni work in your home?

Describe your home using the controls. Each choice reads the spec sheet for you, flagging where the Eufy C28 Omni is built for your space and where it isn’t.

Home size

Primary floors

Mopping needs

You want to…

See every robot vacuum suited to these conditions

A classification of fit for the conditions you set, not a recommendation. Verdicts describe engineering design intent, not test results.

SPECIFICATION

The full spec sheet.

Priced near the category median, with every figure charted against the category below.

Dimensional drawing

Key specificationsManufacturer-published

Footprint: 13.8 × 12.9 in · 4.35 in tall✓
Weight: 11.02 lbs
Wi-Fi: 2.4 GHz only✓
Voice: Matter, Alexa, Google Home✓
Dust bag capacity: 3 L✓
Mop lift: 10.8 mm
Threshold climb: 0.8 in✓
Water tank capacity: 120 mL✓

Where it lands · ranked across 243 robot vacuumsThis robotMedianTypical range

Suction15,000Pamode not stated

1,000 Pa42,000 Pa

Near median

Runtime123min

60 min360 min

Near median

Price$799.99

$160$2,599

Near median

Noise58dB

43 dB80 dB

Below median

Charge time210min

90 min420 min

Near median

Weight11.02lbs

3.6 lbs25 lbs

Above median

Position shows where the figure sits across the tracked category, not a quality judgment. Suction in Pascals has no standard test method, and the published figure is a peak-mode claim, so it is comparable only within a brand and generation.

Official referencesManufacturer support Product page

OWNERSHIP

Living with it.

Strong cleaning results with mid-tier obstacle avoidance; early field data accumulating.

Vacuum Wars testing confirmed 100% pet-hair pickup and 89% carpet debris removal. Notebookcheck noted sustained scratching from metal obstacles on the robot's square body corner and difficulty with 25-26mm pile rugs. Product entered market approximately late February 2026; longitudinal data limited.

Owner effort~20 minhands-on per month

Consumables$24replaceable parts / yr

Reliability trendUnprovenowner-reported arc

What goes wrong · 4 documented · 1 self-recover

Occasional

Obstacle contact and scratchingCosmetic marks on robot body corners

Self-recoversClear known metal obstacles; use no-go zones in affected areas

Occasional

High-pile rug navigation failureRobot stalls or retreats; zone left uncleaned

Owner fixSet no-mop or no-vacuum zones for rugs over 20mm pile height

Occasional

Dock wastewater tank fullMop washing paused until manual empty

Owner fixEmpty 2.2L dirty water tank; frequency depends on mop use cadence

Rare

Dust bag at capacityAuto-empty paused; debris accumulates in robot bin

Owner fixReplace 3L bag; estimated up to 75 days per bag under normal use

Step-by-step fixesAuto-Empty Base Not Emptying?Won’t Return to Its Dock or Charge?App Says Offline or Won’t Connect?All robot vacuum guides

Upkeep routine

Each useEvery cycle

Robot auto-empties into 3L dock bag; wastewater tank check if heavy mopping was performed.

Weekly52×/yr

Confirm clean water tank level in dock; inspect HydroJet roller for debris bridging if pet hair is heavy.

Monthly12×/yr

Clean spinning LiDAR sensor window with dry cloth; check DuoSpiral brush ends for any accumulated fiber.

Seasonal4×/yr

Replace 3L dust bag (estimated up to 75 days per bag; cost varies by replacement pack). · Flush dock water tanks and lines per Eufy app maintenance prompt.

Yearly1×/yr

Replace HEPA filter (replacement cost not documented at time of evaluation).

As neededno fixed schedule

Refill automatic detergent dispenser cartridge.

Cost over time · past the sticker

PurchaseRunning cost

Year 1

$823

Year 3

$871

Year 5

$919

$799 to buy, then about $24 a year for the replaceable parts below. Over three years that is roughly $72 past the sticker price. Excludes electricity and any repairs.

What you replace

Dust bag
Filter

Replacement cadence from the maintenance schedule; prices shown where the source documents them.

Safety notes

NoteRobot body corner contact: Square form factor documented causing surface scratches on metal objects during reversals

NoteHot-air drying cycle heat: Dock hot-air drying runs at 50C; keep dock base clear of heat-sensitive materials

CautionDetergent tank chemical exposure: Automatic detergent dispensing; keep detergent cartridges away from children and pets

RECORD

How the assessment has moved.

Every announcement, release and reassessment behind the current classification.

Coming soon

Just launched

Active updates

Settled

Discontinued

Sep 2026 · AssessmentRobovations Score revised 66 → 70
Sep 2026 · AssessmentRecord status: Verified → Provisional
Aug 2026 · AssessmentReadiness reassessed: New to Market → Ready Now
Aug 2026 · AssessmentReadiness reassessed: Ready Now → New to Market
Aug 2026 · AssessmentRecord status: Provisional → Verified
Aug 2026 · AssessmentRobovations Score revised 65 → 66
Aug 2026 · AssessmentRobovations Score rescored under v4.2: 69 → 65
Aug 2026 · AssessmentReadiness reassessed: Promising Progress → Ready Now
Jul 2026 · AssessmentRobovations Score revised 64 → 69
Jul 2026 · AssessmentRobovations Score recorded at 64 of 100
Feb 2026 · AnnouncementAnnounced with HydroJet roller mop and full dock automation
Feb 2026 · ReleaseGoes on sale in US at $599.99 launch price via eufy.com and Amazon

Editorial comparisons

How Eufy C28 Omni compares.

All comparisons →

Ownership burden

Roomba Max 775 Combo vs Eufy C28 Omni: real cost to own

iRobot Roomba Max 775 Combo vs Eufy C28 Omni

Read comparison

Common questions

What people actually ask.

6 answered

OperationDoes the C28's HydroJet roller actually stay clean between sessions, or does it sit in dirty water?

Manufacturer specs describe 24 water ports spraying fresh water onto the roller continuously during mopping, with a built-in scraper directing dirty water into a separate 2.2L wastewater tank. The dock then washes the roller and hot-air dries it at 122°F after each run.

ComparisonHow does the C28 Omni compare to the X10 Pro it is marketed as replacing?

Eufy markets the C28 as an upgrade from the X10 Pro, adding the HydroJet roller system and the wastewater-collection dock station. The X10 Pro used a traditional flat mop pad; the C28 replaces this with the spinning self-cleaning roller approach.

CompatibilityDoes the C28 Omni support Matter or HomeKit?

MatterAlpha spec data lists the C28 as Matter over Wi-Fi and Bluetooth compatible. HomeKit support is not confirmed in manufacturer or third-party documentation reviewed. Alexa and Google Assistant are confirmed.

OperationWhat happens when the C28 runs out of water mid-mop cycle?

The 5-in-1 dock includes automatic clean-water refilling. The robot returns to dock when the clean water supply is depleted, refills from the dock’s 2.2L tank, and resumes the map zone. Manufacturer specs confirm this self-refilling function.

OperationHow often do I need to replace the 3L dust bag?

Eufy specs the auto-empty bag at up to 75 days between changes under standard use. Actual interval depends on debris volume; homes with heavy pet shedding will see shorter cycles.

OperationWhat is the C28's shipping date? Is it available now?

The C28 Omni was available for purchase on Eufy.com and Amazon in the US by late February 2026. Multiple independent reviews (Vacuum Wars, Notebookcheck) were published in May 2026, confirming retail availability.

Availability

Where it's sold

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Amazon Check price & availability

Cite / Embed

Reference the Eufy C28 Omni classification.

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Citation

Robovations. "Eufy C28 Omni: Autonomy Level III (Conditional Autonomy)." Autonomy Ladder™, assessed August 2026. https://robovations.com/robots/eufy-c28-omni/

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A classification, not an endorsement. It may not appear beside language implying Robovations recommends, rates, or approves the product.

Where to next

Three ways to keep going.

For evaluators

Compare with a peer.

See the Eufy C28 Omni and Narwal Freo 20 Edge side by side: autonomy level, Robovations Score, readiness, and price. Classification, not a verdict.

See the full comparison

Or compare with iRobot Roomba Plus 575 Combo, iRobot Roomba Plus 678 Combo, iRobot Roomba Plus 515 Combo.

For browsers

See every Level III.

Every robot we’ve classified at conditional autonomy. Sorted by readiness, score, and price. Filter by category, manufacturer, or release date.

Browse the database

Updated weekly with new entries and reclassifications.

Eufy C28 Omni

Will the Eufy C28 Omni work in your home?

The full spec sheet.

Living with it.

How the assessment has moved.

How Eufy C28 Omni compares.

Roomba Max 775 Combo vs Eufy C28 Omni: real cost to own

What people actually ask.

Eufy C28 Omni in the analysis archive.

How Do You Know When a Robot Company Stops Supporting a Model You Own?

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Where it's sold

Reference the Eufy C28 Omni classification.

Three ways to keep going.

Get the next reassessment.

Compare with a peer.

See every Level III.