Claims against testing
Do Robot Vacuum App and Parts Promises Hold Up? Two eufy models against two discontinued vacuums
This is an old-against-new page, not a shopping choice. It checks what two eufy models and two discontinued vacuums still get from their makers for the app and for parts today.
This page checks
- Remote control todayWhether the app still starts and schedules a run
- Parts from the makerBrushes, filters, bags and pads in its US store
- The batteryThe part that wears out first
- The written promiseAny stated period for the app or parts
Eufy
Where to buy
CISA advisory discloses three vulnerabilities in the eufy Omni C20, one shared with the Omni X10 Pro
Eufy
Where to buy
Roborock
Where to buy
Discontinued by Roborock; US product page remains
Neato Robotics
Discontinued: Neato Robotics closed in 2023
Vorwerk commits to limited Neato D4 app support through extended horizon
Full specifications19 figures on record · 16 differ
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Omni C20
Auto-Empty C10
S5 Max
Botvac D4
The record
What was promised, and what is there today
Neato's cloud ended in Oct 2025, so the D4 now runs only by its button, after a reported five-year promise. The two eufy models have maker parts listings, including a battery. The S5 Max still appears in Roborock's app help, but Roborock's parts pages show shared S5 listings and no S5 Max battery.
eufy Clean app: floor maps, no-go zones, schedules and voice control, per the maker's page.
eufy US product pageeufy Clean app: maps, no-go zones, schedules and voice control, per the maker's page.
eufy US product pageListed with multi-floor maps and schedules in Roborock's help center. No shutdown notice found. Not tested by us.
Roborock help centerManual mode only: press the button for one full house run. Neato's notice is dated 6 Oct 2025.
Neato support announcement, 6 Oct 202517C20 parts listed
Tanks, brushes, pads, bags and the station, all shown in stock on the eufy US store.
eufy US store, 3 Oct 2026Listed
Dust bags, side brushes, a washable filter and a rubber main brush each have a eufy US store page.
eufy US store, 3 Oct 2026SharedS5 Series listings
Roborock's US store lists an S5 Series mop cloth and filter. No S5 Max page found.
Roborock US store, 3 Oct 2026Not found
Neato support sends out-of-warranty US owners to a repair firm. That firm's parts page lists Roomba only.
Neato support page, repair firm siteOne battery listing on eufy's US store covers the C20 and the C10.
eufy US store, 3 Oct 2026Same listing as the C20: one battery for both models.
eufy US store, 3 Oct 2026A repair-parts shop lists an S5 Max battery. None seen on Roborock's US accessory pages.
Repair-parts shop listingNot found
No battery source found at Neato's support site or its named repair firm.
Neato support page, repair firm siteNot found
Product page offers a warranty and a 30-day return. No period for the app or parts found.
eufy US product pageLifetime support
Product page lists lifetime customer support. It names no period for the app or parts.
eufy US product pageNot found
Roborock's policy gives security updates for at least 2 years. The S5 Max is not on its list.
Roborock security update policy5 yearsof cloud, from 2023
Parent Vorwerk reportedly promised the cloud for at least five years after the 2023 closure. It ended in Oct 2025.
News reports, Oct 2025Same on all four: a one-year US warranty from purchase. The eufy terms read 12 months on units sold direct, and Neato’s and Roborock’s pages read 1 year.
Sources
Where every figure comes from
- Omni C20 · eufy US product page and parts store (3 Oct 2026); eufy US warranty policy
- Auto-Empty C10 · eufy US product page and parts store pages (3 Oct 2026); eufy US warranty policy
- S5 Max · Roborock US product, warranty and accessories pages; Roborock help center; Roborock software security support policy; iFixit parts listing (3 Oct 2026)
- Botvac D4 · Neato support announcement (6 Oct 2025), US warranty and repair pages; heise online (Oct 2025); Gizmodo (Oct 2025); iFixRobot site
Each fact was read on the maker's own pages on 3 Oct 2026. The cloud shutdown is dated from Neato's announcement, with news reports for the five-year promise. Nothing here was tested on a robot.
Questions
What readers ask
Is the Neato Botvac D4's cloud gone for good?
Neato’s support announcement of 6 Oct 2025 says its cloud services are being phased out. The robot still runs by its button, which starts one full house run. Remote start and schedules are gone.
Can the Roborock S5 Max still use its app?
Roborock’s help center still lists the S5 Max among models with app features such as multi-floor maps and schedules. No end-of-support notice for it was found. It was not tested on a robot.
Do the eufy models need a paid plan for the app?
The eufy record shows none. The eufy Clean app’s store listings showed no in-app purchases when checked on 28 Sep 2026. Paid cloud plans sit in a separate eufy camera app.
Common questions