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Maytronics Dolphin Explorer E70
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Maytronics Dolphin Explorer E70

Maytronics · Robot Pool Cleaners
IIIConditionalReady Now
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Sep 2022
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Sep 13, 2022
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Sep 13, 2022 · News · SetbackDolphin Explorer E70 owners report persistent MyDolphin Plus WiFi pairing failuresSep 2022Sep 2022
Setback 1
  1. 2022
  2. NewsSoftwareSetback
    Dolphin Explorer E70 owners report persistent MyDolphin Plus WiFi pairing failures

    Owner reviews posted within six months of the Explorer E70's March 2022 launch describe MyDolphin Plus repeatedly failing to pair over WiFi, in one case with no response from Maytronics support.

    Full assessment3 claims · 3 technical notes · 2 sources
    NewsSoftwareSetback

    Where it stands
    Maytronics Dolphin Explorer E70
    Autonomy Ladder
    Level IIIConditional Autonomy
    Human Readiness
    Robovations Score
    81Strong
    What happened

    One reviewer resolved the failure only by installing an older app build and disabling automatic updates. Whether later app releases addressed the pairing failure is not documented.

    Bottom line

    The documented pairing failures affected app control and remote scheduling, not the robot's autonomous cleaning cycle once started from the power supply button.

    Impact

    On autonomy

    • Autonomous cleaning cycles and three-motor navigation are unaffected; the fault is app pairing only
    • Manual button start on the power supply remains available when WiFi pairing fails

    On readiness

    • App-only scheduling assumes reliable WiFi pairing that some owners could not achieve
    • One reviewer reported no response from Maytronics support after the pairing failure
    Claim check

    3 maker claims checked against the record. Open one to read the finding.

    WiFi app control delivers hands-off scheduling and remote start from the MyDolphin Plus app
    Documented findingOwner reviews posted in September 2022 document the app repeatedly failing to pair over WiFi on new units
    MyDolphin Plus is presented in marketing and reviews as simple to set up and easy to use
    Documented findingOne reviewer reported the app would not connect regardless of troubleshooting steps, and the QR pairing step returned an error page
    Maytronics support is positioned to help owners resolve setup and connectivity issues
    Documented findingA separate reviewer reported no response from support after the WiFi connection could not be established
    Evidence

    2 sources · all linked

    1. 1RoboticReviews.com owner review (TyHomesLLC, Dolphin Explorer E70)13 Sep 2022
    2. 2RoboticReviews.com owner review (AB, Dolphin Explorer E70)5 Sep 2022
    Technical notes

    3 sections
    Reported Failure Pattern

    Owner reviews posted in September 2022, roughly six months after the Explorer E70’s March 2022 launch, describe the MyDolphin Plus app failing to pair with the power supply over WiFi. One reviewer described the QR pairing step returning an error page regardless of device, reporting a current-generation Samsung Galaxy Android phone with no other WiFi devices on the same network affected.

    Owner Workaround

    The same reviewer reported resolving the pairing failure by installing MyDolphin Plus version 1.4.1 in place of the version then live on the app store, then disabling automatic app updates to keep that build in place. Maytronics does not publish a per-version changelog for the Dolphin app line, so what changed between builds is not documented.

    Scope

    A separate reviewer that same month reported the unit never pairing to the home network and no response after contacting Maytronics support. The E70 connects on 2.4 GHz WiFi only; when the app cannot pair, a cleaning cycle can still be started from a button on the deck-side power supply.