If you still have the app installed
Open the app and go to Settings → Delete account. You will be asked to confirm, and to sign in once more so we know it is you. Deletion is immediate.
This is the faster route and needs nothing from us.
If you have already uninstalled it
Email privacy@robovations.com from the email address you used to sign in, and ask us to delete your app account. Sending it from that address is how we verify the request; if you signed in with Apple and used Hide My Email, write from the private relay address Apple gave you, which forwards to you as normal.
We confirm by reply when it is done. We respond to verified requests within 30 days (GDPR) or 45 days (CCPA), and in practice much sooner.
What deletion removes
Everything below is deleted from our servers:
- Your account and the email address on it
- Your synchronized garage: every machine, and everything recorded about it
- Your maintenance schedules and their history
- Your parts register and logged costs
- Your watch list
- Your My Home Profile answers and your reminder preferences
- Your push notification registration
If you signed in with Apple, deleting from inside the app also revokes Robovations’ Sign in with Apple token, so it stops appearing under Settings → Apple Account → Sign in with Apple on your device.
What is anonymized instead of destroyed
Owner observations. If you sent us dated facts about a machine (a component that failed, a firmware regression, what a consumable really costs to replace), those were reviewed by our editors on their own merits, and some may already inform a published assessment.
We sever the link to your account permanently. What remains is a dated factual record with no connection to you: not your name, not your email, not your account. We cannot retract a fact about a machine because the person who reported it later closed their account, and we would not want to. Nothing that stays behind identifies you.
What stays on your phone
The app is built to work without an account, so your garage also exists locally on your device. Deleting your account does not touch that copy, and any photographs you attached to your maintenance log never left your phone in the first place. We have never had them.
To remove the local copy, delete the app from your phone, or clear its data in your device settings.
Questions
Our full Privacy Policy describes what the app collects and why. For anything else, email privacy@robovations.com.